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IT Help Desk Technician

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  • ·         Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • ·         Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • ·         Determine the best solution based on the issue and details provided by customers
  • ·         Walk the customer through the problem-solving process
  • ·         Direct unresolved issues to the next level of support personnel
  • ·         Provide accurate information on IT products or services
  • ·         Record events and problems and their resolution in logs
  • ·         Follow-up and update customer status and information
  • ·         Pass on any feedback or suggestions by customers to the appropriate internal team
  • ·         Identify and suggest possible improvements on procedures




  • ·         Relevant IT relevant educational qualification with minimum 1 year’s IT support experience
  • ·         Proven experience as a help desk technician or other customer support role
  • ·         Tech savvy with working knowledge of office automation products, databases and remote control
  • ·         Good understanding of computer systems, mobile devices and other tech products
  • ·         Ability to diagnose and resolve basic technical issues
  • ·         Proficiency in English
  • ·         Excellent communication skills


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